Cancellation Policy

Cancellation for consumers when goods arrive in one delivery

A consumer is a natural person acting for purposes that are predominantly outside their trade or independent professional activity.

Right to cancel

You have the right to cancel this contract within 14 days without giving a reason. The period starts on the day you, or a third party you name other than the carrier, take possession of the goods.

To exercise your right to cancel, inform Bargello Perfume GmbH, Pluskaufstraße 7, 4061 Pasching, Austria, of your decision by a clear statement, for example by post or email to shop@bargello-perfume.at. You may use the model form below. Send your cancellation notice before the period ends to meet the deadline.

Effects of cancellation

We will refund payments received, including delivery costs, except for additional costs resulting from a delivery option other than our least expensive standard delivery. We will refund you without undue delay and within 14 days of receiving notice of cancellation. We will use the original payment method unless we expressly agree otherwise with you. We will charge no refund fee.

We may withhold reimbursement until we receive the goods or until you provide evidence that you sent them back, whichever comes first. Return or hand over the goods without undue delay and within 14 days of informing us of cancellation. The deadline is met if you send the goods before the 14 days expire.

You bear the direct cost of returning the goods. You are liable for loss in value only if it results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Model cancellation form

Complete and return this form if you wish to cancel the contract.

To Bargello Perfume GmbH, Pluskaufstraße 7, 4061 Pasching, Austria, shop@bargello-perfume.at

• I/we hereby give notice that I/we cancel my/our contract for the sale of the following goods or provision of the following service
• Ordered on / received on
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s), only if submitted on paper
• Date

Delete where inapplicable.

Exclusions and early expiry

The right does not apply to contracts for goods made to the consumer’s specifications or clearly personalised, goods liable to deteriorate or expire rapidly, alcoholic beverages whose price was agreed at the time of the contract but which can only be delivered after 30 days and whose value is subject to market fluctuations outside the trader’s control, and newspapers or magazines apart from subscriptions.

The right expires early for sealed goods unsuitable for return for health or hygiene reasons once unsealed after delivery, goods inseparably mixed with other items after delivery, and sealed audio recordings, video recordings or software once unsealed after delivery.